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Payment Terms and Conditions

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  • Payments are made via IclassPro Portal in partnership with the Payrix debit platform

  • There is no lock in contract and no late payment fees.

  • ​Pupils can resign bat any time by submitting a Cancelation Form with two weeks’ notice.

  • Swim fees are debited Fridays weekly in advance.

  • We do not offer casual attendance payment options. 

  • We operate 52 weeks of the year. This includes all school and public holidays with exception to Christmas week.

  • In the event swim school closes all debits will be suspended.  Clients will be advised in advance of any closure.

  • Fees payments continue until notice of resignation (Cancelation Form) has been received.  Cancelation Forms are submitted via our website DGSWIM.com.au 

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  1. Lesson / Session Prices

  2. Transactions Fees

  3. Failed Payments

  4. Makeup Policies

  5. Holidays Policy

  6. Storm Policy

 

1.  Prices

Learn to Swim   

- $23.50 per lesson / weekly

 

Stoke Correction

- $23.50 per lesson / weekly  

 

Squad Training 

- 1 x session $23.50 per week

- Unlimited sessions $40 per week

 

Neuro Diverse Program (NDP)   

- $47 per lesson / weekly  

 

 

2.  Transactions Fees

Credit/Debit Card Transaction Fee $0.33

​​Credit Card Rejection Fee $0.33

 

Visa/Master Card Calculated on transactions 1.98%

American Express Calculated on transactions 3.85%

Additional 1.10% will apply to International Credit Cards

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Bank Account Transaction Fee $0.88

Bank Account Rejection Fee $5.50

 

Set-up / Data Storage and Compliance Fee-  paid once only  $0.33

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3.  Failed Payments 

For bank fees related to failed payments please refer to Transaction Fees above.

In the event of a payment defaults you will be notified via;

  • Email

  • IclasPro (ICP)App notification

  • Text

You will be requested to manually pay the outstanding fee via your ICP App account prior to attending next lesson.

Payrix will automatically attempt to debit ANY outstanding charges on the account each Friday. 

 

4.  A) Makeup Policy (Levels 1-6)

  • Your payment pays for your lesson spot on the designated day and time. 

  • Due to demand our lessons operate to capacity.

  • No make up lessons are available for Levels 1-6.

  • Your level can be found in your ICP App account.

  • We do not offer refunds or credits for missed classes. No exceptions.

 

     B) Makeup Policy (Level 7-Squad)

  • Makeups are available for levels 7- Squad.

  • A pupil must be enrolled (paying customer) to access their makeups.

  • To attend makeups refer to the Makeup Schedule on our website https://www.dgswim.com.au/makeup-schedule

  • Pupils are not required to advise of missed class or what make up they will be attending.

  • Make up lessons cannot be transferred or used as a payment / credit.

  • Accrued or unused make-up lessons will be available for the lifetime of pupils re-enrolling after any break.

 

 

5.  Holiday Policy

Pupils may;

  1. Keep the Spot- Take advantage of the MAKEUP sessions available. https://www.dgswim.com.au/makeup-schedule

  2. Cancel Payment- Turn off the debit (provide two weeks’ notice - submit Cancelation Form). Please Note, we do not “hold spots or pause debits”. Your spot can only be reserved with continued payment.

 

6.  Storm Policy

  • We monitor all storms.

  • Lessons will be suspended temporarily or postponed via text if the situation merits.

  • If lessons are postponed due to storms a makeup lesson will be arranged.

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